Privacy Policy

Introduction

uncvr.ai ("we," "us," or "our") operates a conversation intelligence and CRM monitoring platform designed for agencies and service businesses using GoHighLevel. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you access or use our website atuncvr.aiand our related services (collectively, the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information: When you register for the Service, we collect your name, email address, company name, and payment information. We use this information to create and manage your account and process your subscription.

GoHighLevel Integration Data: When you connect uncvr.ai to your GoHighLevel account, our Service accesses conversation metadata, contact records, and engagement signals necessary to provide sentiment monitoring and drift scoring. We process message text in real-time for analysis purposes but do not permanently store the content of your contacts' messages on our servers.

Usage Data: We automatically collect information about how you interact with the Service, including log data, IP addresses, browser type, pages visited, and actions taken within the platform. This helps us improve reliability and user experience.

Communications: If you contact us for support or other purposes, we retain records of that correspondence.

How We Use Your Information

• Provide, operate, maintain, and improve the Service
• Process transactions and send subscription-related communications
• Analyze conversation metadata to generate sentiment scores, ghost lists, and engagement insights on your behalf
• Send technical notices, security alerts, and support messages
• Respond to your comments and questions
• Monitor and analyze usage trends to improve the platform
• Detect, investigate, and prevent fraudulent or illegal activity
• Comply with legal obligations

Data Storage and Security

We take the security of your data seriously. Message content from your GoHighLevel contacts streams from GHL in real-time when you access a record — we do not persist raw message bodies on our infrastructure. Sentiment scores, drift signals, and engagement metadata that we compute are stored securely in encrypted databases.

We implement industry-standard technical and organizational safeguards including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure and we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell your personal data or the data of your contacts. We may share information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating the platform (e.g., hosting, payment processing, analytics), bound by confidentiality agreements.
• Legal Requirements: If required by law, regulation, or valid legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
• Protection of Rights: To protect the rights, property, or safety of uncvr.ai, our customers, or the public.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies. We use session cookies for authentication and persistent cookies for user preferences and analytics purposes.

Data Retention

We retain account information and computed analytics data for as long as your account is active or as needed to provide the Service. If you cancel your subscription, we will retain your data for a period of 30 days to allow for reactivation, after which it will be deleted or anonymized. You may request earlier deletion by contacting us at legal@uncvr.ai.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain exceptions.
• Portability: Request a machine-readable copy of your data.
• Objection: Object to processing of your data for certain purposes.
• Restriction: Request that we limit processing of your data.

To exercise any of these rights, please contact us atlegal@uncvr.ai. We will respond to your request within 30 days.

Third-Party Services

Our Service integrates with GoHighLevel and may contain links to third-party websites or services. We are not responsible for the privacy practices of those services. We encourage you to review the privacy policies of any third-party services you connect to uncvr.ai.

Children's Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us at legal@uncvr.ai and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date, and where appropriate, by sending an email notification. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:legal@uncvr.ai